Frequently Asked Questions

Who Supplies the vehicles?
All our vehicles are supplied through the relevant vehicle manufacturers UK dealer network.

Do vehicles have a warranty?
Yes, our vehicles come with full UK manufacturers’ warranty.

Is maintenance included?
Full maintenance is available as an optional fixed monthly cost and includes all scheduled servicing as well as wear and tear items such as tyres, brakes, battery, exhaust, and labour charges.

What happens when I need a vehicle serviced or repaired?
If you included full maintenance in the contract you will receive a maintenance contact number from the finance company from which you can book the vehicle into a local approved garage. Upon request you may also be able to request free vehicle collection and delivery.

What if I need a replacement vehicle?
If your contract included an optional relief vehicle then this can be arranged by calling the maintenance number provided by the finance company. Without a relief vehicle option a hire car can be arranged at preferential rates through the finance company.

Is roadside assistance included?
Yes, all vehicles include either 12 months or 3 years breakdown recovery, depending on the manufacturer. If an optional full maintenance contract is taken, breakdown is usually included as part of the contract for the full term.

What happens in the event of a breakdown?
All vehicles include at least 12 months breakdown cover from the manufacturer although most manufacturers now offer 3 years cover fee of charge. Within the car or van book pack there will be an emergency number to contact day or night.

Is delivery and collection included?
We offer nationwide UK delivery to home or work. Collection depends on the type of contract taken. For business contract hire, personal contract hire, contract purchase or personal contract purchase the lease company will collect the vehicle at the end of the contract.

What are my options at the end of the contract?
This depends on the type of lease contract taken, but usually at the end of the agreement, arrangements will be made to collect the vehicle.

How long is the lease period?
Our contracts range from 3 to 60 months depending on the vehicle and contract chosen.

What is the initial rental or payment?
While a minimum one rental or payment upfront is available, typically an initial rental or payment equivalent to 3 monthly rentals or payments is required. Larger initial rentals or payments usually can be given to reduce the monthly rental or payment.

Is car insurance included in the lease?
The lease contract does not include motor insurance; you have to arrange your own fully comprehensive insurance on the vehicle. Optional GAP insurance should also be considered.

What if I exceed the agreed mileage on the contract?
Any mileage over the contract is charged at the excess mileage rate charged in pence per mile. As an example if the excess was 10 pence +VAT per mile then for 1,000 miles over contract you would be charged £100 +VAT.

What happens at the end of the lease contract?
At the end of the lease you will need to arrange with the lease company for the vehicle to be collected.

What if I’ve been refused elsewhere?
If you have poor or bad credit, or you have been refused a loan elsewhere, the good news is that we still may be able to help. In fact, a number of our contractors specialise in helping those with bad credit obtain car finance.

I have bad credit?
It doesn’t matter. Our services are open to any person of any credit background. We have helped many with bad credit open car finance cases.

What are the different types of Car Finance?
The services we off at EVS are Hire Purchase (HP), Personal Contract Purchase (PCP) and Vehicle Sourcing.

What is Bespoke Vehicle Sourcing?
We can source you any car, even if you cannot from a dealership. Cars with after-market kits, imports or unique designs, we can get it all.

What is APR?
Annual percentage rate (APR) is the interest rate applied to your loan. Essentially it’s the yearly cost of your borrowing – you’ll pay this on top of the sum you applied for. If you take out a long-term loan, the total amount payable will be more as you’ll be paying interest for a longer amount of time.

Is it cheaper to buy a car on finance or cash?
It will almost always be cheaper to buy a car with cash, and you should always make sure you add on your APR when calculating the cost of a car finance deal. However, with car financing you can pay with monthly instalments and make the deal more manageable.

Can you buy second-hand cars on finance?
Yes, all used and brand new cars can be car financed. When you search for car finance with EVS just type in the registration number of the car you are after looking at in the application form on the notes section at the bottom – the registration number can be found from a car you have seen or from a dealership or website.

As a dealership, can we finance our cars?
Yes. If you have customers who want to finance any of your cars then you can with EVS. Contact us on our telephone number for further information.

Any other questions, please do not hesitate to contact us.